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RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with seal intact, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at daola.global@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Opened or used skincare/beauty products — for hygiene and safety reasons, we cannot accept returns on any items that have been opened, had their seal broken, or show signs of use
  • Skin reactions or allergies — as individual skin reactions vary, we strongly recommend performing a patch test before full use. We are unable to accept returns due to personal skin sensitivities
  • Custom or personalized items
  • Sale items or gift cards

If you're unsure whether your item qualifies, please contact us before sending anything back.

Exchanges

The fastest way to get what you want is to return the eligible item and, once the return is accepted, make a separate purchase for the new item.

Return Shipping

  • If the return is due to our error (defective, damaged, or wrong item): we will cover the return shipping cost
  • All other cases: return shipping costs are the responsibility of the customer
  • Please note that customs duties or import fees are non-refundable

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since approval, please contact us at daola.global@gmail.com.